Frequently Asked Questions

What Payment Methods do you accept?

We offer a variety of convenient payment methods to make your shopping experience seamless. Maria Victoria accepts major credit cards, including:

  • Visa
  • MasterCard
  • Amex
  • Elo
  • UnionPay
  • American Express
  • Discover

We also offer payment options such as:

  • PayPal
  • Amazon Pay
  • Klarna
  • Shop Pay
Do you ship internationally?

Yes! We offer both Domestic and International Shipping!

 Domestic Shipping: via UPS

  • Cost: $5.00 + $0.50 per item
  • Delivery Time: 2-4 days

 International Shipping: via UPS

  • Cost: $29.50 + $8 for additional items
  • Delivery Time: 6-12 business days

Please note that delivery times may vary, with some countries taking up to 30 days.

How long will it take for my Order to Arrive?

AnsWe offer priority mail (3–5 business days) to the United States. Additional shipping methods are available at checkout. 

Orders are processed Monday through Friday from 9 am to 2 pm. All orders after 2 pm will be processed the next day. 

Orders placed on Saturday and Sunday will be processed the following Monday. 

If you place an order on a holiday that falls on a weekday, it will be processed on the following business day!wer

What is your Return Policy?

If you received a damaged product, please notify us immediately for assistance. Unfortunately, sale items cannot be refunded, only regular price items can be refunded.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 15 days
  • The product is in its original packaging and has tags on it.
  • The product isn't used or damaged
  • You have the receipt or proof of purchase

We can not exchange more than 5 items per calendar year.

Products that do not meet these criteria will not be considered for return!

How do I Initiate a Return?

If you are not satisfied with your purchase, please send us an email at customer.service@mymariavictoria.com to request a return shipping label.

Make sure to Send the product with its original packing and the receipt or proof of purchase!

Are your Products Eco-Friendly or Sustainable?

Yes, our bags are handmade and eco-friendly- crafted with dedication by artisans, to be sustainable. We are your one-stop shop for stylish everyday bags, embracing innovation and sustainability.